Return Policy

Return Time frame

We offer a 14 Day D.O.A warranty if an item does not arrive in fully functional order. We will refund the buyer 100%. We must receive your return within 14 days of you receiving your RMA Number. If not, you will be charged the cost of any replacement items sent, the RMA will be closed, and we won’t be able to process your refund.

Restocking Fee

If the item does not fix the issue or you determine you don’t need it anymore you may return the item within 14 days of the date of purchase with a 20% restocking fee, buyer pays return shipping.

Defective Parts

Any defective product will be replaced within the warranty period only after receipt of the defective product.

Warranty Stickers

Products returned must have all warranty stickers intact and not be tampered with. Any evidence of tampering with the product or warranty sticker will void the warranty.

shipping

shipping times

All orders received before 2 pm EST Monday through Friday will ship out the same day, excluding all national holidays.

Shipping Methods

Products that you purchase from Midwest TV Parts will be shipped from Indiana either USPS or FedEx Ground unless otherwise previously discussed. Unfortunately, we are unable to offer international shipping at this time. Items shipped from our warehouse are individually wrapped and secured in a sturdy box. All circuit boards will be shipped in anti-static bags. We take special care in packing to make sure products arrive to you in the same condition they left us in. We take measures in your purchase getting to you undamaged. Feel free to contact us at (800) 827-5855 or e-mail us at midwesttvparts@gmail.com for overnight shipping questions. We look forward to speaking with you.

Large shipping

Larger items will ship out via FedEx Smart Post or FedEx Ground.

Tracking

Tracking on all orders will be emailed once your item ships.

techical support

Are you a DIY kind of guy? We are happy to help as long as you are purchasing your products from us. Please call us Monday-Friday 8:30am-5:00 pm. If you email us outside of our business hours we will return your message the next business day. We are a full-service TV repair facility and we know and understand TV parts. We will do our best to help guide you in the right direction and attempt to help you diagnose your TV. Keep in mind since we don’t have the TV in our shop and you may not have the correct testing tools we can only work off of the symptoms of the TV and our prior knowledge and experience.

Call Us: 1-800-827-5855

Can’t find the replacement part you need?

Should you require some assistance in diagnosing your TV we are happy to help point you in the right direction, just shoot us a email.